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Marshall, D
NORTH ZULCH, TX | 2025 GMC Sierra 2500 HDJune 11, 2026Quick and throughEliot, M
FRANKLIN, TX | 2022 GMC 1500 SierraJune 11, 2026In early May my vehicle 2022 Sierra Denali shut down completely. Service replaced a part that was a recall on 2023 vehicles. A "crash" icon was showing on dashboard. I checked sensors however I wound up bringing in just to be told computer needed programming?? Not covered under electrical warranty?! I'm not a happy customer !Nino, O
COLLEGE STATION, TX | 2023 GMC CanyonJune 8, 2026The communication at this dealership is horrible, by far the worst I’ve ever experienced. Dropped off my vehicle Monday 8am and made it very clear that I was not a priority. The service writer didn’t listen to what I told him the vehicle was doing. Apparently they got to my vehicle late Monday afternoon but too late to actually diagnose any problems. Tuesday, didn’t even look at my truck, “ tech was pulled to other vehicles”, Wednesday got to my vehicle late in the afternoon but couldn’t make a confident diagnosis, “we’ll look at it tomorrow”. This is where I repeated the issue that the truck was doing, tech replied “oh I didn’t know that’s what it was doing”. Thursday we know what the issue is but I’ve been on the phone with the warranty company waiting on hold for 15 minutes and I can’t wait that long, I’ll try tomorrow. Friday, I still can’t get a hold of anyone from the warranty company but most likely they won’t cover the issue if you want it done it will be over $900 and we can see if that fixes the issue and if it doesn’t then we can retry and see if the warranty will cover after we do the potential correction. I obviously was not a priority to this dealership. I guess that’s what happens when you’re the only GMC dealership in a small town, they treat you like garbage unless they look like you.Response from Sterling Auto Group
June 10, 2026It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.Scott, D
HILLTOP LAKES, TX | 2022 GMC 1500 Sierra LimitedJune 3, 2026Jimmy V. is professional, respectful, and transparent in his approach. He takes the time to clearly explain any issues with your vehicle and focuses on the repairs that are actually needed without pressuring customers into unnecessary service or upselling.Mcmahan, W
COLLEGE STATION, TX | 2020 GMC 1500 SierraJune 3, 2026Jimmy was great to deal with for my service. He communicated wellReyes, J
COLLEGE STATION, TX | 2022 Chevrolet TahoeJune 3, 2026Free of chargeCHECILA W
BRYAN, TX | 2026 Buick EnvistaJune 1, 2026Great experienceResponse from Sterling Auto Group
June 3, 2026Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!Bower, M
BRYAN, TX | 2026 Buick EnclaveJune 1, 2026Jimmy was great, he scheduled the repair and put me in a loaner, kept me updated on repairs . Great job thanksResponse from Sterling Auto Group
June 3, 2026Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!Boase, R
BRYAN, TX | 2024 GMC YukonMay 30, 2026Perfect as usual. What Peace and Greatly ThanksResponse from Sterling Auto Group
June 1, 2026Thank you for your feedback! We appreciate your support and hope to see you again soon.Johnson, B
HILLTOP LAKES, TX | 2013 Chevrolet 1500 AvalancheMay 29, 2026It was a very pleasant experience my service advisor was so kind 😊Response from Sterling Auto Group
May 31, 2026Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
