Reviews

Excellent service. Repair was diagnosed and repaired quickly

They charge me $5220.00 and still didn't get my problem solved.

Great service department. The people here treat you they have known you for years

Harley was helpful and lead me skillfully to the next step. Appreciated her knowledge and courtesy. I’ve been w/ Sterling since 1995. Harley is a good example of why.

Outstanding. Kenneth and the entire team were great. From Check-in, to Bruce the shuttle driver to final billing, every member was excellent.

My experience was excellent Harley and service James in parts took care of me in the fast way. Everyone else was real nice. Look forward to working with you in the future.

Pretty good. Had first service on new truck. Didn't top off def that's included in service.

Service Writer, Ken, is very good to explain exactly what to expect. I appreciate that he spends as much time with me as necessary to ensure that I understand each process. I did not feel pressured or rushed

I keep trying to give Sterling the benefit and go back to them. But since the first day I bought my Denali, they have really dropped the ball. First I bought a Certified Yukon XL Denali Sept 2022. I thought because it was Certified, I wouldn't need to worry about the vehicle. However- After purchase I was notified it only came with one key. I was told Id get Window tinting on the 2 front windows and then a “brow” on the windshield. Only the two front winders were done. Also- I wanted a mid-level warranty and the guy charged me for the premium warranty. Then Ive brought it back a couple times for little issues like oil changes etc. this last time, I recently brought it in because it “bumps on acceleration.” Felt like the u-joints. Last Friday I got there for my appt and Jacob was very helpful, he said we have to have a diagnosis and parts in, before being allowed to get the rental under my warranty. So they lifted it up and showed me the underside of the denali. RUSTED ALL TO HELL. Both U-joint, the chassie, multiple areas. Mind you- Ive had it less than a year, AND I bought it from Sterling as a Certified used car. Never was I told anything about rust before and it was not listed as a car from up north. So- New plan, Return the car on Monday so that Sterling can order the u-joints which are completely rusted AND the drive feels like u-joints going out. So I took the car back there for my appt on Monday to drop it off was told things would get changed out. Wednesday Jimmy called me saying he couldnt feel anything while driving it. After I pushed back he drove it again and said it was the Auto4wd. And refused to change UJoints. And said I could come test drive it on Friday when I got back to town. I made sure Friday was ok again. He said yes. NOT ONE MENTION OF ME BEING CHARGED FOR THE RENTAL CAR IF THE PART WASNT CHANGED. If that was the case I would have arranged for the denali to be drove and the rental to be returned sooner if that was the case? So Friday I arrive at my appt time- Drive my car, it is still “bumpy” but a little less so I picked it up and made sure they left comments that it was still doing it. So I go to drop off my rental, I am told I owe $248 for the weeks worth of rental. No ONE told me anything about the rental costing me when I called Wednesday. Even the very nice rental guy was irritated that no one told me. So- Now I have a Denali that Ive owned for less than a year which was certified pre-own, rusted to hell, with possible UJoints going out, and I did all the right steps to make the 90min drive one was each time back and forth- and the warranty paid nothing.

Fast friendly and efficient service.